FAQS

Frequently Asked Questions


1. Is J. Luis Lozano available for public events?
2. What products do you offer?
3. Where are you located?
4. What are the gallery hours?
5. Can I visit the Gallery?
6. Do I need an account to shop?
7. How do I place an order?
8. What is your return policy
9. What is a Giclee Print?
10. Limited Editions or Open Editions?
11. What is a Standard print?
12. What is a Canvas print?
13. What type of Glazing (or glass) do you offer?
14. What types of frames do you offer?
15. How long will delivery take?


1. Is J. Luis Lozano available for public events?
Lozano is available for public events. He is happy to be a part of certain causes that benefit and advance certain issues in the community. Please contact us for more information.

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2. What products do you offer?
The Art of J. Luis Lozano offers original fine art on canvas, art paper, and canvas board. Lozano’s work is primarily showcased in his preferred medium of oils.

Limited and Open edition prints on archival papers as well as canvas prints are available for selected images and can be ordered in any quantities depending on availabilities.

We currently offer greeting cards, and note cards individually or in sets as well as 12 month calenders. Art books will be available soon so please check back.

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3. Where are you located?
Lozano is currently being showcased at the Framery Gallery at 2703 Memorial Avenue in Lynchburg, VA.

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4. What are the gallery hours?
Gallery hours are regularly from 9am -5pm, Tuesday through Saturday. Please call ahead to find out about holiday hours.

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5. Can I visit the gallery?
The gallery is open to the public during regular business hours, Monday through Saturday. Original artwork and prints are available for purchase in the gallery.

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6. Do I need to Create an Account?
There is no need to create an online account with us.

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7. How do I place an order?
We accept Visa and Mastercard as well as cash and checks in our physical gallery. For shipping orders. For online purchases on Lozano’s site, A Painting You Can Step Into, orders can be placed using Google Checkout. We will be implementing PayPal in the near future. There is no need to create an online account with us.

We also have various authorized retailers on the world wide web who have their own shopping cart checkout services. Please be advised that the Art of J. Luis Lozano is not responsible for transactions made through one of those respective retailers once you have navigated away from our official website.

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8. What is your return policy?
Returns allowed within 30 days of actual purchase date with prior communication to include E-MAIL, PHONE COMMUNICATION, OR United States Post Office (when applicable), FAX or equivalent to, and authorization by the Art of J. Luis Lozano. It is our policy to accept returns that are returned for any reason to include WRONG ITEM(S), WRONG QUANTITY, MANUFACTURING DEFECT, BUYERS REMORSE. Return shipping will be the responsibility of customer and other than MANUFACTURING DEFECT must be in same re-saleable condition as original purchase.

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9. What is a Giclée print?
The word “giclée” (pronounced gee-clay) is French, meaning “to spray.” It also signifies a fine art reproduction, as opposed to a print made for a tradeshow, or other commercial uses. The name has become a standard term within the digital printing industry. Giclees can be found in most museums and private collections around the world. Our limited edition prints are print on archival quality papers with inks rated to last between 75 and 200 years, depending on handling and care.

Fine Art Papers
We use archival, acid-free types of papers for long lasting color for all of our print needs. This paper has the highest resolution and color saturation possible.

Premier Art Canvas
We use Matte canvas and Gloss canvas media made from a durable blend of Polyester and Cotton. Our canvases are a medium weight, quality canvas utilizing a tight weave that is ideal for fine art and everyday printing alike. It offers a high resolution coating that is pliable enough to withstand stretching over bars, and displays a subtle texture for a true artistic appearance and feel. Combined with incredible color reproduction, our canvases have either a matte or high gloss finish, instant dry versatility, and water resistance to allow the highest image quality and an archival display life with proper care and handling.

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10. Limited Editions or Open Editions?
The Art of J. Luis Lozano features Limited Edition Prints. A Limited Edition print is a print that has a limited number of printings printed with superior inks on superior quality papers. Once the number of predetermined prints have been run, that image is no longer available for sale as a Limited Edition, thereby increasing the value of the print. Limited Editions are available on satin smooth paper, watercolor paper, and canvas. Inks are rated to last between 100 and 200 years, depending on care and handling. These Limited Edition Prints are personally signed and numbered by the artist and include a certificate of authenticity with appropriate signatures and numbering..

Open Edition Prints are prints that are neither signed nor numbered. Prints are similarly known as poster prints. Inks and papers are usually not as superior in quality and may not last as long as Limited Edition Prints. These open editions are not limited to any run numbers and can be printed at will by the artist or any authorized dealers.

Matted colors are chosen to compliment the colors of your print.

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11. What is a Standard Print?
Standard – Standard prints are printed on standard papers and are available un-matted and un-framed. Print(s) shipped in a secure mailing tube in any quantity you order.

Double Matted – A standard print is available double-matted and ready for your own framing needs. This print is unframed and shipped in a secure mailer.

Matted & Framed – A standard print is available double-matted behind glazing (glass) of your choosing and framed with moulding of your choosing. This print is shipped in secure mailer.

Matted colors are chosen to compliment the colors of your print.

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12. What is a Canvas Print?
Canvas giclee prints are made by taking a digital image or scan of a piece of artwork and printing directly onto actual canvas. Canvas prints are available Stretched & Mounted (and framed if desired)

Canvas – Print is unstretched, unmounted, and unframed. Print(s) shipped in a secure mailing tube in any quantity you order.

Stretched & Mounted – Print is stretched and mounted onto quality stretcher bars with hardened steel tacks and ready for your frame. This print is unframed and shipped in a secure mailer.

Stretched, Mounted, & Framed – Print is stretched, mounted, and framed with moulding of your choosing. This print is shipped in secure mailer.

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13. What types of Glazing (or glass) do you offer?
Glazing, or glass, helps protect your standard prints from dirt and moisture. We offer three types of glazing:

Regular – Regular glass. Prints are shipped with taping across front to protect against print damage by accidental breakage. All prints are insured for full replacement value.
Conservation – Offers UV protection against fading. Looks the same as Regular glazing.
Museum – Offers amazing clarity with an almost invisible appearance. Offers UV protection against fading.

See bottom of page for glazing examples.

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14. What types of frames do you offer?
Frames are made of in a variety of wood, metal, and composite materials. Some have elaborate hand finishes, embossed textures and even metal leafing. We have a vast selection of frames to choose from besides what are shown in on this site. If you don’t see a frame that suits your decor needs, stop by the Framery in person to see their vast selection.

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15. How long will delivery take?
Delivery times can vary from 3 – 10 business days depending on time of year, weather, and type of product ordered. Unframed prints ship out sooner than prints that needs framing. Delivery times also depend on the service and carrier used. Different carriers can be used depending on whether it is local, regional, or international delivery.

Regardless of carrier or destination, all items are insured to their full replacement value. For Christmas gift orders, please place order no later than December 10.

(The Art of J. Luis Lozano is not responsible for delivery beyond drop-off or pick-up by carriers as delivery times are contingent on normal operating circumstances such as weather, mechanical issues and any miscellaneous issues that may arise.)

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FAQ as of March 2014